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With the beginning of a new decade, what are your small business resolutions? Here are four suggestions we think will give you an edge in the coming new year.

1. Better Client Experiences 

The best way for a business to thrive to have their clients do their marketing for them. This can be anything from positive online reviews, to referrals. By creating an awesome client experience from the first contact to completion, your organization will thrive. By having friendly voices answering calls, you're able to make sure your interactions are positive.  

As an entrepreneur or small business owner, your best asset is being able to stay mentally sharp as you navigate complex challenges. If you're too busy to develop yourself from reading books or articles, streaming podcasts is an ideal way to feed your mind and spark new ideas. Podcasts are a valuable tool for accessing a wealth of interesting information, including actionable tips and interviews with successful entrepreneurs. Being able to listen while commuting, working out, or even cooking, makes this form of learning remarkably accessible. These are Alliance's top picks for small business podcasts that are well worth your time.

For any business to grow and succeed, importance must be given to the most crucial resource- the employees. Engaged employees are the key to increased productivity and innovative ideas in the workplace. If you are looking for ways to improve your bottom line, then investing in employee engagement is one of the most impactful ways in which you can achieve this.

Whether you're a snow plow company that's busy all winter long or a construction company that's non-stop all summer, when you're working in the trade business, certain times of year are busier than others. How you handle your busy seasons can make the difference between happy, repeat clients who understand that you're in your busy season and frustrated, angry clients who choose to work with another business instead.

In today's technological world, consumers look for services and products that are both professional and convenient. This means, they want to connect with brands as quickly as possible - usually online or with smartphones - without sacrificing quality and customer care.

The people on the front line of your organization are the face of your brand, and there are certain qualities they should possess to provide customers with a positive customer experience.

Alliance Wireless Communications of Kingston, ON has been honoured with the exclusive 2019 Award of Excellence for the 20th consecutive year.  The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Alliance Wireless Communications was presented with the Award recently at the CAM-X 55th Annual Convention and Trade Show held at the Fairmont Macdonald Hotel in Edmonton, AB.

It's the middle of the night and your tech sleepily answers the call phone. In your IT business, there are two ways this call can go. Without an answering service, your tech loses sleep guiding your client through the basic fixes while trying to assess if they need to physically be there to solve the issue. On the flip side, the answering service is calling alerting your tech of the issue and the steps they have taken to solve the problem already. With a team of agents available to answer basic questions, call-ins for small issues can be dramatically reduced.

Alliance Wireless Communications believe that locally outsourcing our work is one of the best ways to ensure that the work is up to your companies standards while also still allowing your company to keep its services with other local providers. We have over 70 years of experience providing premium services to all of our clients throughout the Eastern Ontario Area and throughout the rest of Canada.

Contrary to popular belief, the Client Experience doesn't start when they speak to someone on the phone at your firm. It begins when they first dial your number, and if they have to sit on hold for an hour or leave a voicemail, they've already had a negative experience and you haven't had the chance to talk to them! 

With a Professional Answering Service, potential clients will hear someone on the other end of the phone immediately. If their issue requires a delicate answer or they need to be assisted by an expert, the level one support that picks up the phone will be able to inform them that they'll hear back as soon as possible with an answer. The end result may be the same as simply sending them to voicemail, but for the client it's a significantly better experience. 

First impressions are always important, but with how quickly people review a website, a good first impression is imperative. With thoughtful design and the right rapport-building elements, your website can quickly assure your visitors that you’ll be able to meet their needs.

As the populations of our cities continue to grow, it becomes increasingly important to think about the way we use our common resources. Adapting green living techniques help lessen the strain on our water systems, electrical grids, and landfills.

If you've ever watched a child playing, you realize that there's more to their innocent activities than simply having fun. It's through play that children learn about the world around them and develop their skills. Play really is work for children—it's the most important job they have—and they're good at it. So, what can we learn about productivity through watching children play? Here are three important ways you can be more productive if you tap into your inner child.

Do you find yourself losing motivation throughout the day or partway through a project? With many tasks on your plate, it's easy to get overwhelmed by the details and lose track of the big picture and what is driving you to get there. While you can't expect to feel 100 percent motivated all of the time — some days will be more exciting than others — there are a few strategies you can use to keep your motivation levels up.

Many businesses ignore the need to make a good first impression on their customers at their own peril. To the customer, a friendly and knowledgeable greeting can inspire confidence from their first interaction. Customers who contact a business need to be at ease from their first interaction. If they feel respected they are more likely to patronize your business and remain loyal customers.