23 Years Straight- Alliance Achieves a Top Ten Place and CAM-X Award of Excellence

News Release

For immediate release

Outstanding Service Brings Home National Award

- Alliance Earns CAM-X Award of Excellence –

TOP TEN

Grimsby, ON (September 28th, 2022) — Alliance of Kingston, ON has been honoured with the exclusive 2022 Award of Excellence for 23 years.  The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Alliance was presented with the Award recently at the CAM-X 58th Annual Convention and Trade Show in Kingston, ON.

“We are proud of the hard work and dedication that our front-line members put in on every call, and every shift. This award is won by the entire Communications team. With integrity, professionalism and team work we are able to continue this success for more than two decades.” - Brad French, president of Alliance.

Independent judges are contracted by CAM-X to evaluate message services over a six month period.  The scoring criteria includes:

                                    -  Response Time

                                    -  Courteousness of Rep

                                    -  Accuracy of Call

                                    -  Knowledge of Account

                                    -  Overall Impression of Call

“Receiving the Award of Excellence is a testimony to consistency of excellence, this is not an easy achievement. A well deserved congratulations, you truly care about your clients and the quality of service you provide, bravo!” says CAM-X President Desiree Bombenon.

Now a twenty three-time winner, Alliance States earned the Onyx Plus Award for twenty three years. CAM-X extends its congratulations to the staff of Alliance on their proven TOP TEN quality service to their customers.

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About CAM-X

CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services.  Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.