How to Handle Customer Service During Your Busy Seasons

Whether you're a snow plow company that's busy all winter long or a construction company that's non-stop all summer, when you're working in the trade business, certain times of year are busier than others. How you handle your busy seasons can make the difference between happy, repeat clients who understand that you're in your busy season and frustrated, angry clients who choose to work with another business instead.

Dangers of Busy Seasons for Customer Relations

There are a number of reasons you might not be able to answer your cell phone during peak seasons. Whether you're driving to a site and not willing to pick up a ticket or you're working a noisy construction zone, sometimes you need to take a message. Unfortunately, in this age of cell phones and text messages, customers today are less patient than in previous generations. This means that they may not have patience to wait a day—or a couple of days—to hear back from you after leaving a message on your cell phone. Instead, you may notice repeated calls from the same customers, and then by the time you do call them back, you may learn that they've gone with a different business because they couldn't get a hold of you.

Answering Services & Customer Care

Though customers may not be willing to wait to hear back from you after leaving a message on your answering machine, they may feel differently if they have the opportunity to speak to a person. Answering machines are highly impersonal. An answering service, on the other hand, gives your customers the warm feeling that they have been personally heard and that their needs will be met. By forwarding your phone to an answering service when you can't be there instead of forwarding it to an answering machine, you put yourself ahead of your competition in terms of customer care.

No matter how busy you may get, your customers' needs should be met. Hiring an answering service ensures that your customers can get their messages to you efficiently while allowing you the flexibility you need to get your job done. For more information about our answering service, contact us today.