After-Hours Services Calls for HVAC

We know that when a furnace isn’t working correctly, and we’re in the middle of a Canadian winter, it’s a true emergency for your clients. Alliance Answer works around the clock to answer these emergency calls for our HVAC professionals.

How it Works
If, based on the procedures a company sends us the caller has a true emergency we will verify any additional charges, ensuring that there is a verbal confirmation recorded on the call. We will triage true emergency calls from non-emergency calls and work with your on-call list to ensure emergencies are dispatched and repaired quickly.

How it Helps

Our trained Agents will work with you and your administrative staff to ensure that After-Hours calls are answered, messages are taken, and dispatches are completed when they need to be. We can hold all non-urgent calls for a morning recap, allowing your team to know who has called, and prioritize call backs and service work.

Your business receives fully trained Agents with consistent professional voices on the phone, urgent calls can be transferred or dispatched immediately, and you’re able to focus on other areas of your business while we work on providing an exceptional client experience on every call.

Our Difference

Alliance has been answering for companies for ever 70 years. With a dedication of adding current technology to our tradition of customer care, we work with every client to nail every single call. We’re a North American award-winning answering service, located in Ontario, with remote agents across Canada. We also partner with other services to offer service in English, French and Spanish.

Dedicated to serving our community, we also have created Alliance Cares, our monthly charitable giving program that since it’s beginnings in 2019 has given away over $10,000. We coach soccer teams, volunteer at Food Sharing initiatives, and take an active role in bettering the communities we live in.

Your Success

Alliance prides itself on helping companies to scale and grow. With no missed calls, there’s additional revenue opportunities for your HVAC company. We do not replace any front-end team members that you may have, but rather augment them with a stacked team of trained Agents, around the clock allowing for your administrative team to focus on other business tasks